Refund policy

Return & Refund Policy

Last Updated: 25-2-2025

At DirpMart, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You can request a return within 7 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
  
• To initiate a return, contact our customer support at info@dirpmart.com with your order details.

Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 3-5 days to your original payment method.
• Shipping fees are non-refundable, and return shipping costs must be covered by the customer unless the product is defective or incorrect.

Exchanges

• If you received a defective or damaged item, we offer free replacements. Please contact us within 1 days with proof (photos/videos) of the issue.

Late or Missing Refunds

• If you haven’t received your refund within the stated time, check with your bank or payment provider. If the issue persists, contact us at info@dirpmart.com.

Contact Us

For any return or refund inquiries, please reach out to us at info@dirpmart.com.